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Coach
and Bus Good Practice Guide
1. Before a Journey
2.
Bus Stops and Stations
3. The Bus
4. Fares and Tickets
5. Punctuality and Reliability
6. Complaints and Suggestions
7.
Consultation
2.
BUS STOPS AND BUS STATIONS
Bus stops and bus stations are an integral part of every bus journey.
They should be
• Easily accessible and sensibly situated
• Bright and welcoming
• Safe
• Passenger-friendly
Bus stops should be sensibly situated, ideally in well-lit, safe
areas. They should carry information both on the bus stop flag (service
numbers, information telephone number) and in a case on the pole
(bus times and fares). Bus stops should carry a reference that allows
passengers both on the ground and on the bus to recognise exactly
where they are.
Bus stop information should be updated at the time of every service
change. It should be clearly presented and easy to understand with
the minimum of codes and footnotes. The information may simply be
departure times from that stop, or a timetable showing the whole
route. In all cases, information must be presented in a legible
way, taking into account passengers with poor vision, and should
be easy to read in all weathers and at all times of day or night.
Fares information is rarely given, though for many passengers this
is essential information, particularly in situations where no change
is given. Lack of this information can significantly slow bus journeys.
All of this is essential, since bus stop information is often the
first point of contact for the occasional passenger. Bus shelters
should be provided wherever possible, and lighting and seating is
desirable.
TARGET: All bus stops to carry timetable cases
with clear and up-to-date service information, ideally including
fares.
Bus stations should be well-lit and offer protection from the elements,
and should provide safe and unthreatening shelter for passengers
at all times of the day, with visible staff on duty to answer enquiries
and deal with passenger problems. Clear and up-to-date information
on bus services must be provided.
Basic bus station facilities should include an enquiry/ticket office,
open at times to suit passengers rather than staff, and toilets,
open at all times buses use the station..
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