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Coach
and Bus Good Practice Guide
1.
Before a Journey
2.
Bus Stops and Stations
3.
The Bus
4.
Fares and Tickets
5.
Punctuality and Reliability
6.
Complaints and Suggestions
7.
Consultation
CONSULTATION
Suggestions from bus users should be encouraged, even though some
will not be practical.With fewer inspectors on the road to observe
the performance of bus services and note possible improvements,
the bus user can be an important intelligence source. Suggestions
for new services, re-timing and re-routing existing services,
improvements to vehicles and the like should be both encouraged
— perhaps by notices in buses — and investigated.
Passengers get very upset about services being changed without
any consultation with users. While it will never be possible to
please everybody, serious account needs to be taken of their concerns.
Opportunities should be provided for passengers to discuss their
concerns face-to-face with both bus company managers and local
authority officers at Bus Users’ Surgeries. THIS GUIDE has pioneered
work on bus surgeries and follow-up meetings to develop a constructive
dialogue between riders and providers and is happy to discuss
possibilities for arranging surgeries.
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